Web Development Support System University

USIU Support Hub

Empowering the University Community. Comprehensive support services designed to enhance the academic experience at United States International University.

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Project Type

Web Application

Duration

3 months

My Role

Full Stack Developer

Team Size

3 members

Technologies Used

Laravel

MySQL

Vue.js

AI Chatbot

Ticket System

Key Features

Ticket Management System

AI-Powered Chatbot

Role-Based Access Control

Real-time Analytics

24/7 Support Availability

Student/Staff/Faculty Portals

Automated Workflows

Performance Monitoring

Project Overview

About USIU Support Hub

USIU Support Hub is dedicated to providing efficient, reliable, and comprehensive support services to all members of the United States International University community.

We believe that every student, staff member, and faculty should have easy access to the help they need, when they need it. Our platform integrates cutting-edge technology with human-centered design to create a seamless support experience that adapts to the diverse needs of our university community.

Our Mission

Through our innovative ticket management system and AI-powered chatbot, we ensure that no question goes unanswered and no issue remains unresolved.

📊 Our Impact

1000+ Active Users
95% Satisfaction Rate
24/7 Support Available
5min Avg Response Time

🛠️ What We Offer

Ticket Management

Efficient tracking and resolution of support requests with real-time updates.

AI Chatbot

Instant assistance with common questions and automated support workflows.

Role-Based Access

Tailored experiences for students, staff, faculty, and administrators.

Analytics

Comprehensive insights into support trends and service performance.

👥 Our Team

IT Support Team

Technical experts providing system and infrastructure support

Customer Service

Dedicated staff ensuring excellent user experience

System Administrators

Platform management and continuous improvement

📍 Get in Touch

Location: USIU Campus, Thika Road, Nairobi, Kenya
Contact: +254 20 360 6000
Email: support@usiu.ac.ke

🎯 Community Focused

Serving students, staff, and faculty
24/7 Availability
AI assistant always ready to help
Secure & Reliable - Your data is protected

Challenges

Creating an intuitive interface for diverse user groups (students, staff, faculty) and implementing AI chatbot functionality for instant support.

Solutions

Built role-based user interfaces, implemented natural language processing for the chatbot, and created comprehensive analytics dashboard.

Project Highlights

Achieved 95% satisfaction rate

Reduced response time to 5 minutes

Served 1000+ active users

Implemented AI chatbot successfully

Project Video

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Additional Videos 1 Videos

Vimeo Video

Vimeo

Video 1

Lessons Learned

The importance of user experience design for educational institutions, the value of AI in customer support, and the need for comprehensive analytics.

Future Improvements

Mobile app development, advanced AI features, integration with university systems, and expanded support categories.

Type: Web Application

Duration: 3 months

Role: Full Stack Developer

Team: 3 members

Web Development Support System University

USIU Support Hub